Refund Policies

At Dusty Quartz Studios, we strive to provide you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your peace of mind. Please take a moment to review our return policy guidelines below:

1. Returns Eligibility:

  • You may initiate a return within 7 days from the date of purchase.
  • To be eligible for a return, the item(s) must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Process:

  • To request a return, please contact our customer support team at [contact email/phone number] to obtain a Return Authorization (RA) number.
  • Clearly mark the RA number on the outside of the package you are returning.
  • Ship the item(s) back to the address provided with the RA number.
  • We recommend using a trackable shipping service to ensure the safe return of your item(s).
  • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

3. Refund or Exchange:

  • Once we receive your returned item(s) and inspect them, we will process your refund or exchange.
  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be shipped promptly after the returned item(s) are received and inspected.

4. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product to arrange for a replacement or refund.

5. Exceptions:

  • Personalized or custom-made items are non-returnable unless they are damaged or defective.
  • Gift cards and downloadable software are non-returnable and non-refundable.

6. Cancellation:

  • You may cancel an order within 24 hours of placing it, provided it has not yet been shipped. After this period, our standard return policy applies.

7. Refund Processing Time:

  • Refunds typically take 2-5 days to process after we receive your returned item(s).

8. Customer Support:

  • If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at info.dustyquartzstudios@myyahoo.com

We value your satisfaction and appreciate your business.

[Dusty quartz studios] [Brooklyn, NY] [ https://dustyquartznyc.myshopify.com] [info.dustyquartzstudios@myyahoo.com] [09.14.2023]